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Stearns® Electric Motor Brakes |
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Policies for Winans Inc. DBA
Electric Motor Warehouse
It is the purchasers responsibility to verify all of the specifications prior to purchase. We have several diagrams, catalog pages and links to the various items where you can download all the specifications and dimensions. We only ship the item to you based on the information that you give us. We cannot see the item that you have, so we make our suggestions based on what you have told us. Keep this in mind...why would we ship you the wrong item or a defective product only to have you return it to us at our expense. That makes no sense. Index:
All products under 70# will be shipped via DHL or UPS.
We do not use Federal Express. Shipping companies only ship to valid street
addresses. If all you have is a Post Office Box you will be accessed for any additional
costs related to the post office. All items sent via the U.S.Postal Service will
be sent "Insured" with "return receipt", subject to their
restrictions. Next Day Air shipments: Packages shipped next day air on Friday will be delivered on Monday. If you want Saturday delivery, you must specify Next Day Air Saturday, there is an additional fee charged by the package delivery company for this service and it is not available in all areas. Freight Damage: It is the customers responsibility to
inspect all packages for damages prior to signing the shipping receipt. This is
very important for trucking companies. Once you have signed the trucking
companies bill of lading and the driver leaves and you discover hidden
damage, it will then be your responsibility to file the damage
claim with the freight company. Electric Motor Warehouse will not be responsible
to file the claim for hidden damage. If you receive a damaged item you should
refuse delivery. Any product you wish to return, must have a Return Material Authorization (RMA). Any item returned without a RMA will not be issued a credit. You must have your invoice. All returns must be returned within 30 days of purchase and are subject to a 20% to 25% (depending on motor manufacture) restocking fee. Winans Inc. retains the right to refuse any return. Be sure to insure the package for damage. Any item returned item that is damaged will not be issued credit. If you are unsure if a particular product will fit your application--call us--we will be glad to assist you in your selection. Shipping charges incurred to deliver the product to you will not be refunded. All material must be returned "prepaid" shipping in the original carton. Any product we "special order" for you may not be returned. Electrical products being returned must be in "new" condition, not used. Electrical motors with set screw marks on the shaft may not be returned for credit, as we can no longer sell them for new as they have been installed. Electrical items that have had power applied to them may not be returned. Motors that have been modified may not be returned. (Modified means, but not limited to, cutting the shaft, cutting the wires or plug, cutting through bolts, etc.) Electric Motor Warehouse is not responsible for any lost or damages in return shipment. Electric Motor Warehouse reserves the right to refuse a return if the product is not in new, un-used and resellable condition. We urge you to carefully select your product to be sure it is what you need for your particular application. We don't want to sell the wrong item. If in doubt call us, we will be happy to assist you in your selection. If a motor returned to us is found not to be defective, you the purchaser, will be responsible for the shipping costs we incur to have the motor sent back to us. If we do a UPS pickup, UPS charges a $6.50 service charge for a package to be picked up in addition to the normal shipping charge. All products come with their own respective manufacturers factory warranty & are subject to those manufacturers policies & procedures. All products returned to us for warranty, may be returned to the respective manufacture for their evaluation. Upon the manufacturers approval for warranty, credit will be issued to you as allowed to us by the manufacture. Please save your receipt, as it is required in order for us to process the warranty. Note: Most motor failures are caused by improper voltage being applied to the motor (not wired correctly) or too small of horsepower for the application. All of the motors we sell have a connection diagram on the motor name plate. Be sure to read it carefully. If you are unsure what needs to be done, then you should call a qualified electrician. Most motors that have been returned to us that are supposedly defective, where the purchaser claims the motor does not operate properly, we have found upon our inspection that the motor is not defective but has not been installed correctly, either through improper wiring , the wire size or length is not correct, or circuit is not large enough for the motor amperage. Prices and data are subject to change without notice. We have attempted to take every precaution to insure that the data entered on our internet catalog is error free. However, mistakes sometimes happen, and when discovered, we will correct them. If you order a product and there is an error that we discover in processing your order, we will notify you via e-mail, fax or phone of this problem. You will be given the opportunity at that time to either approve or disapprove the final sale. We do not use or disclose information about your individual visits to our site or information that you may give us, such as your name, address, email address or telephone number, credit card info to any outside companies. We will not sell your information to any person or organization. We may, from time to time e-mail information to you, regarding our site, but only OUR web site. We firmly believe in personal privacy, your information is your own. Credit Policy (effective 1/27/02): All orders must be paid for by credit card or advance payment
(money order or cashier's check or we will hold your order for 10 days until
your check clears). Schools, colleges and universities: We will still accept your orders on open account with a faxed purchase order. Terms net 30 days. If you find an error on our website, please notify us. We will correct the problem. |
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1999-2008 All rights reserved Winans Inc. |
